FREQUENTLY ASKED QUESTIONS
Click on any of the questions below to scroll down to the respective section:
What geographic area do you serve?
What vehicles do you have in your fleet?
Our fleet consists mainly of Toyota Sienna 7-passenger minivans. We also have black SUV for a premium service and 14-passenger vans for larger groups.
Do you offer door-to-door service?
We offer door-to-door service with both our shared-ride and private options, to and from your residence or hotel and the airport.
Express Shuttle offers an alternative to hauling your luggage through mass transit, asking friends and family for a ride or driving yourself and leaving your car in long term parking at the airport. We are generally more affordable than private limo service or taxi cabs.
What is a shared-ride service?
In order to offer competitive rates and cover a large geography along the Wasatch Front, we group passengers on the same route. We also offer private service.
How do you make a reservation?
Reservations can be made here on our website or by calling 801-596-1600.
For transportation to the airport, you must have an advanced reservation. Please make your reservation at least 16 hours in advance whenever possible. We begin picking passengers up to go to the airport in the morning between 3:00-3:30 am.
For transportation from the airport, reservations are required to guarantee your seat. If you do not have a reservation, transportation will be provided based on availability. When making the reservation, we will need your airline, city of origin and flight number.
What are the payment types that you accept?
Payment by major credit card can be processed over the phone, on our website or at our airport desk. Advance payment by credit card is required for some areas and for some types of service. If you prefer to pay cash, we will require a card on file that we can charge in case you are not present at the pick-up location at the time of the scheduled service.
Where do I go upon arrival at the airport?
We monitor your flight, should it be delayed, we will still be there for you.
On arrival, you can communicate that you are ready to go by following instructions sent by text or email; or you can check in with us at our desk inside the terminal. To locate our desk, take the elevators next to baggage carousel 8 to Level 1 (Ground Transportation) – We are located on the left of the elevator. If you end up outside, we are inside the terminal adjacent to Pillar 7A. If no one is at our desk, you can contact us at 801.596.1600.
Do you offer group and event transportation?
We would be happy to help you with the transportation of your guests or attendees, to and from the airport, as well as between your venues.
What is the cancellation policy?
Cancellations made more than 24 hours before the trip are fully refundable.
Cancellations made within 24 hours of a booked ground transportation service are non-refundable and can be used for a future reservation. Change to a reservation is possible until the driver has been dispatched, after which the change will be considered a last-minute cancellation and a new reservation will need to be made for the updated date and time.
For reservations made through and paid to a business partner, please contact them for more information on their cancellation policy.
See our complete policy here.